Class Description
How to Engage Customers, Increase Ticket Sales, and Save Customers Money All at the Same Time.
How can I save customers money and increase my revenue all at the same time? Heat pumps. Why a heat pump? What’s the big deal? What does it do?
These are the questions most contractors are asking themselves. In this course, we will walk our way through the simple way – heat pumps transfer heat – and will give you the ability to explain this to a customer that has no understanding of how or why they work. Plus, we will talk about the elephant in the room “This area is too cold for heat pumps!” and other misconceptions and show you how to use facts to prove value and overcome sales objections.
Pr-Requisites: None
Course Content:
Safety Minute
Evergy Introduction and Announcement
How Heat Pumps Work / General Operation / Cold Weather ASHP Systems
Understanding Heat Transfer / Heat Generation
The Elephant in the Room - “The climate here is too cold for heat-pumps.” - “Hard to work on, break down more often.” - “Overpriced.”
Installation Considerations
So Why Heat Pumps?
Overcoming Obstacles
Evergy MO Rebate Program and Available Tax Incentives
Target Audience: Contractor Sales and Selling Technicians
Class Instructors

Class Location
